Help & Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for below, feel free to contact us directly.
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 7–14 business days. You will receive a tracking number once your order has shipped.
Can I track my order?
Yes! Once your order ships, you'll receive an email with a tracking link. You can also track your order at 17track.net.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and costs vary by destination.
Products & Ingredients
Are LurxeCare products safe for sensitive skin?
Our products are formulated with gentle, skin-loving ingredients. However, we always recommend doing a patch test before full application, especially if you have sensitive skin or known allergies.
Are your products cruelty-free?
Yes, LurxeCare is committed to cruelty-free skincare. None of our products are tested on animals.
What makes your strawberry skincare products special?
Our strawberry-infused formulas are rich in antioxidants and Vitamin C, which help brighten skin, reduce the appearance of dark spots, and provide deep hydration.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products. Please visit our Return Policy page for full details.
My order arrived damaged. What do I do?
We're so sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage and we'll make it right.
Account & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods available at checkout.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your information safe.