Help & Frequently Asked Questions
Have a question about shopping with LurxeCare? You’ll find answers to some of our most common questions below. If you still need help, please Contact Us and we’ll be happy to assist.
Orders & Shipping
Where does LurxeCare ship?
LurxeCare currently ships to customers within the United States.
How long does shipping take?
Standard shipping typically takes 7–14 business days after your order has shipped. Delivery times may vary depending on the product, destination, carrier, and other circumstances outside our control.
Will I receive tracking information?
Yes. Once tracking becomes available for your order, you’ll receive an email containing your tracking information.
Do you offer free shipping?
Yes. LurxeCare currently offers free standard U.S. shipping on eligible orders.
Products & Product Information
Does LurxeCare make the products it sells?
LurxeCare carefully selects and offers beauty tools, self-care products, and everyday essentials from third-party manufacturers and suppliers. Product branding and manufacturer information may vary by item.
How do I know if a product is right for my skin?
Skin needs and sensitivities vary from person to person. Please review the product description and available ingredient information before use. For topical products, consider performing a patch test first, especially if you have sensitive skin or known allergies.
Where can I find product ingredients or specifications?
Available ingredients, materials, sizing, features, and usage information are listed on the individual product page whenever provided by the manufacturer or supplier.
Returns & Order Issues
What is your return policy?
Return eligibility depends on the condition and type of product. Please review our Return Policy for complete eligibility requirements, timeframes, and instructions before submitting a return request.
My order arrived damaged. What should I do?
Please contact us as soon as possible after receiving your order and include your order information along with clear photos of the damaged item and packaging. Our support team will review the issue and help with the next steps.
What if I received the wrong item?
Contact us with your order information and photos of what you received. We’ll review the order and assist you.
Payments & Checkout
What payment methods do you accept?
Available payment methods will be displayed securely during checkout.
Is checkout secure?
Yes. LurxeCare uses Shopify’s checkout system to securely process customer orders and payments.
Need More Help?
Still have a question? Visit our Contact Us page and send us a message. We’ll be happy to help.
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