Shipping policy

At LurxeCare, we are committed to delivering your order as safely and efficiently as possible.

Processing Time

Orders are generally processed within 3–6 business days after you place your order. This includes our order handling and our fulfillment partner’s preparation before dispatch.

Business days are Monday through Friday, excluding public holidays.

Processing time is separate from delivery time. Delivery begins when the carrier receives your package. After your order ships, we will send a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and shipped.

United States: typically 4–11 business days after processing. Some products may arrive sooner depending on fulfillment location and shipping method.

Delivery estimates are not guaranteed. Unexpected customs delays, severe weather, high order volume, or carrier disruptions may affect delivery.

Shipping Costs

LurxeCare currently offers free Standard shipping on U.S. orders. If additional shipping options become available, any applicable charges will be displayed at checkout before payment.

Tracking Your Order

After your order ships, you will receive a confirmation email containing your tracking number when tracking is available.

Please allow approximately 24–48 hours for tracking information to update after receiving the shipping confirmation.

Orders containing multiple products may occasionally arrive in separate packages depending on fulfillment and carrier handling. Separate tracking information may be provided when applicable.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase.

Contact us as soon as possible at support@lurxecare.com if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

LurxeCare is not responsible for packages delivered to an incorrect address provided during checkout. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

Lost or Delayed Packages

We will review the tracking information and contact the carrier or fulfillment provider when necessary. Please understand that carrier investigations may require additional time.

If we cannot ship within the stated processing timeframe, we will notify you before that timeframe expires. We will provide a revised shipping date when available and offer you the choice to agree to the delay or cancel the unshipped items for a full, prompt refund.

If we cannot obtain your consent to the delay, we will cancel and promptly refund the unshipped items. This delayed-shipment cancellation option applies even if processing has already begun.

Order Changes and Cancellations

We will do our best to assist, but changes and cancellations cannot be guaranteed after an order has entered processing or shipped.

Contact Us

For questions regarding shipping or delivery, contact:

Email: support@lurxecare.com
Response time: We typically respond to all inquiries within 1–2 business days.
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET