Return Policy

Return & Refund Policy

At LurxeCare, we want you to feel confident when shopping with us. If something isn’t right with your order, please review the information below and contact us if you need assistance.

Returns

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase may also be required.

Please contact us before sending an item back so we can provide the appropriate return instructions.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used, including:

  • Opened or used skincare and personal-care products
  • Gift cards
  • Final-sale or clearance items
  • Items that are not returned in their original condition

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and packaging so we can review the issue and assist you with the next steps.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing time may vary depending on your bank or payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us so we can review the order and determine the appropriate replacement or resolution.

Return Shipping

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

How to Start a Return

To request a return, please visit our Contact page and provide:

  • Your order number
  • The email address used for your order
  • The reason for the return
  • Photos, when applicable

Our support team will review your request and provide the next steps.

Questions?

If you have questions about a return, refund, or order issue, please contact LurxeCare Customer Support through our Contact page.